RESERVATIONS MODULE — INCLUDED WITH EVERY PLAN
Online Reservations That
Live Inside Your CRM
Restaurants, rentals, event spaces, and services — branded public booking forms with auto-confirm, waitlists, payments, document signing, journey automation, and reminders. No third-party booking tool. No per-reservation fees.
5 FORM TYPES
One Module. Every Booking Scenario.
Restaurant tables, equipment rentals, event spaces, service appointments, or anything custom — each form type ships with pre-configured fields so you’re live in minutes.
Restaurant
Party size, seating preference, dietary notes, and date. Perfect for restaurants, cafes, and dining venues.
Rental
Asset selector, start/end time, venue address. Equipment, vehicles, spaces, or any asset with a time window.
Event Space
Event type, headcount, start/end time, setup notes. Venues, conference rooms, and shared spaces.
Service
Service selector, preferred date, time window, location. Consultants, contractors, and service businesses.
Custom
Start with name, email, phone, and date — then add unlimited custom questions. Build any booking form you need.
3 Confirmation Modes
Auto-confirm instantly. Manual review with staff approval. Or capacity-limited with automatic waitlist and promotion when spots open.
DEEPLY CONNECTED
Not Just Booking — Connected Booking
Every reservation creates a contact, logs to the timeline, triggers automations, collects payment, sends documents for signature, and feeds lead scoring. 10+ cross-module integrations.
CRM Contact Matching
Auto-match by email or create a new contact. Full reservation history on every contact record. Auto-tagging on confirmation. Staff assignment and internal notes.
Journey Automation
4 trigger types: submitted, confirmed, canceled, waitlisted. Send prep emails, follow-up sequences, upsell flows, or feedback requests automatically.
Payment & Invoicing
Collect deposits at submission or send a BillingEDGE invoice on confirmation. Inventory auto-decrements on confirm, restores on cancel. Reservation badge on invoices.
Document Signing
Attach an e-signature template to any form. On confirmation, the system clones the template, adds the customer, and sends a signing link automatically.
Reminders & Communication
Confirmation email with iCal attachment. 24-hour and 2-hour automated reminders. Optional SMS confirmation. Org notification on each submission. Self-cancel via tokenized link.
Calendar & Reporting
Reservations on the unified CRM calendar. Summary report with conversion rates, revenue, per-form breakdown, and daily volume chart. Lead scoring signals.
BOOKING CONTROLS
Full Control Over Who Books and When
Availability & Blackouts
Recurring availability by day of week with open/close times. Blackout specific dates globally or per form. Minimum notice and advance booking window.
Capacity & Waitlist
Per-date capacity limits. Auto-confirm until full, then waitlist. Automatic promotion when spots open. Cancellation restores capacity.
Member-Only Forms
Restrict forms to contacts with active CRM memberships. Optional specific membership level. Server-side enforcement — can’t be bypassed.
HOW WE COMPARE
MCE Reservations vs. The Competition
Other booking tools are standalone products with per-reservation or per-seat fees. MCE Reservations is connected to your CRM, billing, e-signatures, and automations — at no extra cost.
| Feature | MCE Reservations | OpenTable | Resy | FareHarbor | Bookeo |
|---|---|---|---|---|---|
| Online booking forms | ✓ | ✓ | ✓ | ✓ | ✓ |
| Multiple form types | ✓ | ✕ | ✕ | ✓ | ✓ |
| Custom questions | ✓ | Limited | Limited | ✓ | ✓ |
| Auto-confirm + manual + capacity | ✓ | Auto only | Auto only | ✓ | ✓ |
| Waitlist with auto-promote | ✓ | ✓ | ✓ | ✕ | ✕ |
| Recurring availability + blackouts | ✓ | ✓ | ✓ | ✓ | ✓ |
| Payment at booking | ✓ | ✕ | ✓ | ✓ | ✓ |
| Invoice on confirmation | ✓ | ✕ | ✕ | ✕ | ✕ |
| Inventory tracking | ✓ | ✕ | ✕ | ✓ | ✕ |
| Auto document signing | ✓ | ✕ | ✕ | Integration | ✕ |
| CRM contact creation | ✓ | ✕ | Basic | ✕ | ✕ |
| Journey automation triggers | ✓ | ✕ | ✕ | ✕ | ✕ |
| Email + SMS reminders | ✓ | ✓ | ✓ | ✓ | ✓ |
| iCal attachment | ✓ | ✓ | ✓ | ✓ | ✓ |
| Self-cancel link | ✓ | ✓ | ✓ | ✓ | ✓ |
| Member-only booking | ✓ | ✕ | VIP only | ✕ | ✕ |
| MailEDGE merge tags (7) | ✓ | ✕ | ✕ | ✕ | ✕ |
| Lead scoring signals | ✓ | ✕ | ✕ | ✕ | ✕ |
| Embeddable (iframe) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Marketplace discovery | ✕ | ✓ | ✓ | ✓ | ✕ |
| Per-reservation fees | $0 | $1–2.50/cover | 3–6% fee | ~3% fee | $15–50/mo |
Start Taking Reservations Today
5 form types, 3 confirmation modes, payments, document signing, journey automation, and reminders — all connected to your CRM. Included with every plan.